FAQ

Where is the Charlotte studio located and what are the hours?

1824 Statesville Avenue | Suite 107 | Charlotte, NC 28206
(Located on the Camp North End Raceway, near the Boiler Yard)

Normal Business Hours:
Monday through Friday, 10 am to 5 pm.
December 2020 Saturday hours, 11 am to 2 pm.
All other times are by appointment only.

 

What should I expect when placing a holiday order in 2020?

Our online store is open around the clock and we use both US Mail (USPS) and UPS as our shipping partners. Below are some general guidelines to consider before placing your order. At this time, UPS is not guaranteeing any delivery timeframes, so we encourage you to allow extra time for holiday deliveries.

For Christmas deliveries, accessory and art orders must be received by Friday, December 18 at 11:59 pm (EST). All custom pillow orders must be received by Monday, December 14 at 11:59 pm (EST). All other orders will be processed in a timely manner, but may not arrive before Christmas.

Please be sure to confirm your shipping address as all contact information is the responsibility of the original purchaser. Incorrect shipping information will delay delivery.

When your package ships, our system will send you tracking information automatically. Please use this information to track your items; if you have questions about the delivery timeframe, you may need to contact the shipping company directly.

 

Return Policy:

We will happily replace any merchandise that was damaged in shipping, if we receive photos of the damage within 24 hours of the product's delivery. Photos of the shipping box as well as the internal contents should be emailed to info@windyoconnor.com. No damage information will be accepted through social media.

Custom orders for wallpaper and pillows are not eligible for returns or refunds as they are made just for you. Please be sure to double check your online order before completing your purchase. If you have ANY questions, please call (704) 891-1151 or email info@windyoconnor.com. 

 

Wallpaper Orders:

We do not give final quote on wallpaper yardage because we have not seen your space and cannot be held liable for quoting an incorrect amount of paper. Please have your installer measure for how many panels he/she will need (with Grasscloth paper at 34" width and matte at 24" width), the length of the panels (ceiling height), and either email info@windyoconnor.com or input number of panels x height of panels (in yards) to determine your yardage. We know this seems more complex than ordering in rolls, but this is because we do everything to minimize waste and maximize cost efficiency for our customers. This process ensures you get panels custom trimmed to your specifications and aren't paying for yardage you can't use. All papers are trimmed, have 4" bleed, and are commercial grade. 

 

Trade Accounts:

If you would like to set up a trade account, please email info@windyoconnor.com and we will get you set up with a form. We offer wholesale accounts to interior designers and architects and stocking accounts to brick-and-mortar retail stores.

 

Art Commissions:

When looking through Windy's art creations, if you do not see a piece that fits all your needs, we would love to work with you to design a piece that is perfect for your home. Please call (704) 891-1151 or email info@windyoconnor.com to learn more about the process of commissioning a piece of art. Typically the process begins with this initial conversation when we can discuss timeline and details. A commission can take 6 to 8 weeks to complete; we request a 50% deposit when details are confirmed and a balance payment to include shipping costs, once the piece is complete.

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