FAQ

Location & Store Hours:

1824 Statesville Avenue

Suite 107 in Camp North End Raceway

Charlotte, NC 28206

We will be open to the public once Charlotte is no longer under lockdown, resuming our usual business hours of 11-5 Tuesday-Thursday. We are available by appointment only on Monday and Friday and closed on the weekends. 

Return Policy

We will happily replace any merchandise that was broken or damaged in shipment if we receive photos of the damage within 24 hours of the product's delivery. Custom orders (wallpaper and pillows) are not eligible for returns or refunds as they were made just for you, so please double check your order before purchasing or email info@windyoconnor.com with any questions. 

Wallpaper Ordering

We do not give final quote on wallpaper yardage because we have not seen your space and cannot be held liable for quoting an incorrect amount of paper. Please have your installer measure for how many panels he/she will need (with grasscloth paper at 34" width and matte at 24" width), the length of the panels (ceiling height), and either email info@windyoconnor.com or input number of panels x height of panels (in yards) to determine your yardage. We know this seems more complex than ordering in rolls, but this is because we do everything to minimize waste and maximize cost efficiency for our customers. This process ensures you get panels custom trimmed to your specifications and aren't paying for yardage you can't use. All papers are trimmed, have 4" bleed, and are commercial grade. 

Trade Accounts

If you would like to set up a trade account, please email info@windyoconnor.com and we will get you set up with a form. We offer wholesale accounts to designers and stocking accounts to brick-and-mortar retail stores.

 

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